Refund policy

Full refund within 14 days, no questions asked.

When you can ask

• Pro: within 14 days of the purchase date.

You do not have to give a reason, although an explanation helps us improve.

How to ask

1. Write to [email protected] with the email address used for the purchase and, if possible, the order number shown on Paddle’s receipt; or
2. use the support link in Paddle’s email receipt (paddle.net), which handles order requests directly.

What happens next

• The refund is made by Paddle.com, our reseller and Merchant of Record, to the payment method used for the purchase. How long it takes to arrive depends on your bank or card network.
• Once the refund is approved, the licence is deactivated: the key can no longer be activated or renewed on any device. The free version remains available.

After 14 days

After this period payments are normally not refundable, except as required by law (for example if the Service is not as described). If you have a technical problem, write to us anyway: we always look for a solution.

This policy is in addition to, and does not limit, consumers’ statutory rights, including the right of withdrawal where applicable.

This is an English translation of the Italian Politica di rimborso, provided for convenience.